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Terms of Service

Terms & Conditions

Last Updated December 2025

Welcome to Click Medical’s website. Click Medical®, LLC (“Click Medical”) provides its Products to you (the “Buyer”) subject to the notices, terms and conditions of this agreement (“Agreement”). We reserve the right to change this website and these terms and conditions at any time.

For a list and description of Products, see: https://clickmedical.co

ORDERING PRODUCTS

Buyer as Reseller: Buyer understands that Click Medical only sells its Products to Buyers who are resellers. Buyer affirms that Products purchased from Click Medical will be used for a patient product and Buyer is solely responsible for collecting appropriate sales tax.
Order Placement: All orders must be placed with a purchase order sent via email to: Orders@ClickMedical.Co

Upon receipt of the order, Click Medical will provide an order confirmation typically within one business day of receiving the purchase order.

Back Orders: Any unshipped order totaling $200.00 or more may be back ordered unless “no back order” is specified by Buyer in the order. All back orders of less than $200.00 may be canceled. All back orders may be canceled 60 days from the date the order is placed unless otherwise specified by Buyer in the order.
Cancellations/Reinstatements: Please call or email our customer service department for any cancellations or reinstatements at +1(970) 670-7012 or Orders@ClickMedical.Co. Orders cancelled within 15 days of the scheduled ship date will be charged a 25% cancellation fee. Orders for products outside of our standard price list cannot be cancelled without written consent from Click Medical.

SHIPPING/ FREIGHT TERMS

All orders ship FCA Steamboat Springs, CO, 80487 USA

Domestic Orders:

For customers with credit terms, orders placed on or before 3:00pm (MST) will typically be shipped within the same business day. Orders placed after 3:00pm (MST) will typically be shipped the following business day. Shipping times are not guaranteed and are estimated.

For prepay customers, orders will ship the day following receipt of payment.

International orders:

For customers with terms, orders will require up to seven business days to process and will ship when ready.

For prepay customers, orders will require up to seven business days to process and will ship the day following payment receipt.

Buyers assume responsibility for all shipping costs.
Click Medical may make partial shipments (with Buyer approval) with no penalty.

PAYMENT TERMS

All new customers will be required to prepay. Unless otherwise indicated on the sales order, payment may be made via Credit Card, Check or Wire Transfer with the following considerations:

Checks can be made payable to “Click Medical” and sent to:

Click Medical, PO Box 775245, Steamboat Springs, CO 80477

Credit card payments can be taken at clickmedical.co/pay or a payment link from the emailed invoice. Each payment MUST reference the Click Medical Invoice Number or payment may be rejected.

If payment is made via wire transfers: Buyer is responsible for all fees charged by Buyer’s banking or financial institution and any intermediary bank.

CREDIT TERMS

Account credit will only be afforded to customers that have an approved Credit Application or current Contract on file with Click Medical. Credit Terms may be revoked at any time at the sole discretion of Click Medical if payment history indicates poor adherence to the Payment Terms.

Subject to credit approval by Seller, payment must be made thirty (30) days from the date of invoice. Seller reserves the right to require payment for products or services in advance, cash on delivery and, at its sole discretion, elect to modify, limit, or cancel any payment terms extended to Buyer as to time, amount, or both. The quantity and price on Seller’s order acknowledgment form are given and accepted subject to the limit of Buyer’s credit or the financial condition of the Buyer, determined at any time by Seller, affecting the whole or any unfilled portion of these Terms. Failure of Buyer to make timely payment after request by Seller may, at the option of Seller, be deemed a breach of these Terms. If, at Seller’s sole discretion, the Buyer’s financial condition at any time does not justify continuance of production or shipment on the original terms of payment or upon default or breach of these Terms by Buyer, Seller may stop production or halt a shipment and charge Buyer a cancellation fee and require full or partial payment in advance. If bankruptcy, insolvency, or any proceeding is brought by or against Buyer under bankruptcy and insolvency laws, Seller may cancel any outstanding order without waiving its claim for damages or any other remedies. If shipments are delayed by Buyer without Seller’s prior express written consent, payments will be due on the date when Seller was prepared to make a shipment. Products held for Buyer will be at Buyer’s risk and expense. Seller shall not be limited to its rights and remedies against Buyer set forth in these terms but shall be entitled to pursue all other rights and remedies as may be available to it under law or otherwise.

FINANCE CHARGES/ON HOLD ACCOUNTS

Accounts more than 60 days past due will incur an eighteen percent (18%) per annum finance charge (1.8% per month) on all amounts past due balance. Past due accounts are automatically placed on credit hold. Click Medical will not accept new orders or ship existing orders for an account that is on credit hold unless full payment (including any accrued finance charges) is made at the time of placing the order.

DISCREPANCY NOTIFICATION

Please inspect all orders immediately upon receipt. In the event items were ordered or shipped in error, Buyer must notify Click Medical in writing within five (5) business days of the receipt of the goods of any quality or quantity discrepancies in the order, including substantiated proof, to be eligible for any purchase credit. Buyer must return defective parts to Click Medical for inspection prior any credit being issued.

RETURNS/RESTOCKING FEES

No returns will be accepted without prior authorization. Please submit a return request form on our Contact Us page to obtain a Return Authorization (RA) number. When returning a product for credit or replacement you must provide both the original invoice number and the reason for return. Click Medical products must be returned in their original, unused condition within 30 days. Customer is responsible for the cost of return shipping.

Credits, replacements, and warranty evaluations will be issued only for items that are physically returned to Click Medical. In cases where a kit is returned incomplete or missing components, the return will be reviewed on a case-by-case basis, and any credit or replacement will be issued solely for the returned items deemed eligible under warranty.

Click Medical reserves the right to charge a 20% restocking fee for products returned in new or resale condition.

Credit or replacement of goods is subject to inspection and evaluation. Click Medical will not issue a credit or replace any products returned to Click Medical that are not in new or resale condition. The determination about whether returned products are new or saleable will be made by Click Medical at Click Medical’s sole discretion. Altered, discontinued, or custom-made items are not returnable.

WARRANTY

Click Medical warrants products in this manner:

Click Reels: The Click Reel is guaranteed to last the life of the device into which it is originally installed. Registration of this device with Click is encouraged at the time of original delivery. To register: https://clickmedical.co/contact-us/cr-registration/
Laces: Laces will wear over time. This wear can occur at different rates based on applications/patients. Therefore, Click Medical recommends laces be proactively replaced every 6 months. Replacement lace is available for purchase from all Click Medical Distributors. Regular lace wear is not considered a warranty issue
Components: Components such as distal housings, guides, threaded inserts, etc. are warrantied for 6 months after the date from which they were originally installed into a device. Warranty: https://clickmedical.co/contact-us/warranty/
BOA® Dials:Kits built with BOA® Dials are warranted for 6 months, effective from the date of delivery to the original purchaser. Warranty: https://clickmedical.co/contact-us/warranty/

Click Medical warrants to the original purchaser that this product is free from defects in materials and workmanship. This warranty does not apply if this product (1) was not purchased from Click Medical or an authorized dealer, (2) has been altered in a way, (3) has not been used in accordance with Click Medical’s Instructions for Use, or (4) has been used on an application outside of a custom medical device.

This Limited Warranty does not cover damage due to accidents, neglect, misuse, operation beyond capacity, parts damaged by improper installation, substitution or parts not approved by Click Medical, or any other alteration or repair by others that, in Click Medical’s judgment, materially or adversely affects the product or part.

Click Medical’s sole obligation under this Limited Warranty is to either repair or replace the product at no charge, or to credit purchaser’s account for the value of the defective product at Click Medical’s sole discretion.

This Limited Warranty excludes liability for any personal injury, property damage, or special, incidental, or consequential damages arising out of, related, or incident to use of the product, even if Click Medical has been advised of the possibility of such potential loss or damage, unless state law otherwise precludes this exclusion.

Replacement parts are available for warranty. Please submit a warranty request form on our Contact Us page and select the appropriate replacement parts for your device.

DATENSCHUTZ/VERTRAULICHKEIT

Technical or design information relates to the Products; business or financial information, including but not limited to product plans, costs or prices; and any information designated by a Party as confidential or proprietary. The Parties shall hold in confidence any information designated by a Party as Confidential Information. Each Party shall only use the other Party’s Confidential Information as necessary to perform its obligations hereunder and will return or destroy it at the request of the disclosing Party or upon the termination or expiration of this Agreement. Confidential Information does not include information: otherwise available from a third party, without any limitations on its use, distribution or disclosure; in the public domain; or known to the receiving Party prior to its disclosure, as evidenced by written records. The Parties hereby covenant that they shall not disclose Confidential Information to any third party without prior written authorization of the disclosing Party; provided, however, that the Parties agree that Confidential Information may be disclosed to each Party’s employees and agents for such Party’s own internal purposes.

INTERNATIONALER ZUGANG

Auf diese Website kann von anderen Ländern als den Vereinigten Staaten aus zugegriffen werden. Wenn Sie auf diese Website zugreifen und sie nutzen, sind Sie für die Einhaltung der örtlichen Gesetze und Vorschriften verantwortlich.

ANWENDBARES RECHT

Durch die Nutzung der Website erklären Sie sich damit einverstanden, dass das geltende Bundesrecht und die Gesetze des Staates Colorado ohne Berücksichtigung der Grundsätze des Kollisionsrechts für diese Nutzungsbedingungen und alle Streitigkeiten jeglicher Art, die zwischen Ihnen und Click Medical entstehen könnten, gelten.

HAFTUNGSBESCHRÄNKUNG

SOFERN IN DEN ALLGEMEINEN VERKAUFSBEDINGUNGEN, DIE DEN VERKAUF JEDES PRODUKTS AUF DIESER WEBSITE REGELN, NICHTS ANDERES VORGESEHEN IST, LEHNEN WIR IM VOLLEN GESETZLICH ZULÄSSIGEN UMFANG ALLE AUSDRÜCKLICHEN ODER STILLSCHWEIGENDEN GARANTIEN AB, EINSCHLIESSLICH, ABER NICHT BESCHRÄNKT AUF STILLSCHWEIGENDE GARANTIEN DER MARKTGÄNGIGKEIT UND EIGNUNG FÜR EINEN BESTIMMTEN ZWECK, NICHTVERLETZUNG VON RECHTEN, DATENGENAUIGKEIT UND SYSTEMINTEGRATION. DIESE WEBSITE KANN UNGENAUIGKEITEN, FEHLER ODER TYPOGRAFISCHE FEHLER ENTHALTEN. WIR GARANTIEREN NICHT, DASS DER INHALT UNUNTERBROCHEN ODER FEHLERFREI IST.

IM GRÖSSTMÖGLICHEN GESETZLICH ZULÄSSIGEN UMFANG HAFTEN WIR NICHT FÜR SCHÄDEN JEGLICHER ART, DIE SICH AUS DEN PRODUKTEN ERGEBEN, EINSCHLIESSLICH, ABER NICHT BESCHRÄNKT AUF INDIREKTE, BEILÄUFIGE, STRAFENDE, EXEMPLARISCHE, BESONDERE ODER FOLGESCHÄDEN.

PROZESSKOSTEN/INKASSO

If any legal and/or collections action or proceeding is brought to enforce any right, to terminate, interpret or rescind this agreement, or otherwise which relates to or arises from any provision of this agreement, the successful party will be entitled to recover its reasonable attorney’s fees and all other costs incurred in the connection with that action or proceeding.

SEVERABILITY AND TERMINATION RIGHTS

If any provision of this Agreement is found to be invalid or illegal for any reason whatsoever, then notwithstanding such invalidity or illegality, the remaining terms and provisions of this Agreement will remain in full force and effect in the same manner as if the invalid or illegal provisions had not been contained herein. However, if the resulting change in this Agreement materially affects the intent or purposes of the Parties in first entering into this Agreement or otherwise has a material adverse effect on either Customer or Click Medical, then such affected Party may terminate this Agreement upon thirty (30) days advance written notice to the other. During this notice period, if the other Party chooses to mitigate the damage of the change so that the change is no longer material, the cause for termination will be deemed cured.

PRIVACY & GENERAL DATA PROTECTION REGULATION

At Click Medical we value and respect the personal information our customers choose to share with us. Any sensitive data you provide, such as your name, address, or contact information, will be securely protected and used solely to deliver the best possible service to you. We are committed to never selling or trading your personal data with any other organizations, and we are in compliance with the General Data Protection Regulation (GDPR).

CONTENT

Your information may also be used to send an occasional newsletter. You can unsubscribe at any time by clicking the link at the bottom of the email. Our CMS (content management system) is provided by Keap by Thryv. Read the Keap Terms and Conditions. We also use the following services to help present the content on Click Medical:

+ Instagram
+ TikTok
+ YouTube
+ Facebook
+ Linkedin

FORECASTING REQUIREMENTS

Each authorized Distributor shall provide Click Medical with a twelve (12)-month purchase forecast, updated on a yearly basis, outlining expected order quantities and anticipated shipment dates by product category. Forecasts are for planning purposes only and are non-binding, but they are used by Click Medical to anticipate production schedules, manage inventory, and ensure timely fulfillment.

DISTRIBUTOR MINIMUM ORDER COMMITMENT

To maintain Distributor status, each Distributor is required to purchase a minimum of $15,000 (USD) in Click Medical products per calendar year. Click Medical reserves the right to evaluate Distributor performance on a semiannual basis to ensure reasonable progress toward the annual minimum.

FAILURE TO MEET MINIMUMS

If a Distributor does not meet the annual minimum purchase requirement, Click Medical reserves the right to:

Reclassify the account as a direct customer rather than a distributor; modify or revoke any extended payment or credit terms; and/or reduce the discount level.
Click Medical reserves the right to determine the disposition of products following the termination of the partnership.

Datenschutzbestimmungen

DATENSCHUTZ/VERTRAULICHKEIT

Technische oder gestalterische Informationen über die Produkte, geschäftliche oder finanzielle Informationen, einschließlich, aber nicht beschränkt auf Produktpläne, Kosten oder Preise, sowie alle Informationen, die von einer Partei als vertraulich oder geschützt bezeichnet werden. Die Parteien behandeln alle Informationen, die von einer Partei als vertrauliche Informationen bezeichnet werden, vertraulich. Jede Partei verwendet die vertraulichen Informationen der anderen Partei nur in dem Maße, wie es für die Erfüllung ihrer Verpflichtungen im Rahmen dieses Abkommens erforderlich ist, und gibt sie auf Verlangen der offenlegenden Partei oder bei Beendigung oder Auslaufen dieses Abkommens zurück oder vernichtet sie. Zu den vertraulichen Informationen gehören nicht: Informationen, die anderweitig von Dritten erhältlich sind, ohne Beschränkungen hinsichtlich ihrer Nutzung, Verbreitung oder Offenlegung; die öffentlich bekannt sind; oder die der empfangenden Partei vor ihrer Offenlegung bekannt waren, was durch schriftliche Aufzeichnungen belegt wird. Die Vertragsparteien verpflichten sich hiermit, vertrauliche Informationen nicht ohne vorherige schriftliche Genehmigung der offenlegenden Vertragspartei an Dritte weiterzugeben; die Vertragsparteien sind sich jedoch darüber einig, dass vertrauliche Informationen an die Mitarbeiter und Beauftragten jeder Vertragspartei für deren interne Zwecke weitergegeben werden dürfen.

INTERNATIONALER ZUGANG

ANWENDBARES RECHT

HAFTUNGSBESCHRÄNKUNG

PROZESSKOSTEN/INKASSO

Wenn eine rechtliche und/oder Inkassoklage oder ein Verfahren zur Durchsetzung eines Rechts, zur Beendigung, Auslegung oder Aufhebung dieser Vereinbarung oder anderweitig, das sich auf eine Bestimmung dieser Vereinbarung bezieht oder daraus resultiert, eingeleitet wird, hat die erfolgreiche Partei das Recht, ihre angemessenen Anwaltsgebühren und alle anderen Kosten, die im Zusammenhang mit dieser Klage oder diesem Verfahren entstanden sind, zu erstatten.